Our delivery partner is Royal Mail.
All of our deliveries are sent via Royal Mail 1st Class signed for delivery giving you peace of mind your items will be received swiftly and safely.
Alcohol shall not be delivered other than to residential and business addresses with a postcode. We will not be liable for any redelivery charges if you are not able to accept the products you have ordered at the agreed time. Our delivery partners (nor Club Connoisseur) are not responsible for any loss or theft if you provide instructions to leave our products with neighbours. If you are not able to receive the items our delivery service via Royal Mail will leave a message informing you of the local Royal Mail collection office where you can collect your items from. If you do not collect your item(s) within 18 days it will be returned by Royal Mail to the premises licence holder for Club Connoisseur.
Please note delivery will not be made until full payment has been received.
Royal Mail reserve the right to refuse delivery if the person in receipt of the delivery appears to be intoxicated through alcohol/drugs or in the opinion of the delivery driver, the customer is exhibiting abusive behaviour.
If Club Connoisseur delivers an item 7 days beyond the estimated delivery day, then the item shall be classed as 'faulty' and you may cancel the order and request a refund if you wish.
Currently we do not deliver outside of the UK but we will be offering this service in the future.